1. Cancellations

You may cancel a booked session from your dashboard. Sessions cancelled at least 24 hours before the scheduled start time are eligible for a full refund. Cancellations made less than 24 hours before the scheduled start time may not be eligible for a refund.

2. Refunds

Eligible refunds are issued to your original payment method and are typically processed within 5-10 business days, depending on your bank or card issuer.

3. Professional No-Shows or Cancellations

If your professional cancels or does not attend a scheduled session, you will receive a full refund.

4. Payment Processing

Payments are processed securely by Stripe. All charges are made on behalf of Transpamanager Inc., the parent company of ProxiKind, and may appear as "Transpamanager Inc." on your payment statement.

Placeholder text — to be replaced with the client-approved policy.